Samsung Pay
Samsung Pay in detail
With Samsung Pay you can use almost any Galaxy device, like your smartphone or smartwatch, to shop with your Business Debit Card and Corporate cards virtually anywhere contactless is accepted. Just add the cards to Samsung Wallet and tap to pay. Find out more about how to use Samsung Pay.
Samsung Pay can be used in stores wherever you see these symbols:
We won't charge you for using Samsung Pay, but charges from your mobile network provider may apply, depending on your data plan.
How to add a card
You’ll need a mobile data or Wi-Fi connection to add a card to Samsung Pay.
Phone
- Open the Samsung Wallet app.
- Select the + icon on the top right-hand side of the ‘Quick Access’ tab, and then select ‘Payment cards’.
- Scan your HSBC Innovation Banking UK Business Debit Card or Corporate Cards, or enter the details manually.
- In some cases, you’ll have to verify your card with a one-time passcode which will be sent to you by text message.
Once you've verified your card, you're ready to make contactless payments on the go.
Smartwatch
If you have the Samsung Wallet app on your phone, you can either import cards onto your watch from your phone or add cards manually via your phone to pay using your watch.
- Open the Galaxy Wearable app on the phone connected to your watch.
- Select the Home tab and then swipe to select ’Samsung Pay’.
- Next, select ‘Import cards’ to import your card from the Samsung Wallet app on your phone onto your watch, then follow the on-screen instructions to verify your card.
- You can also select ‘Add credit or debit card’ and scan your HSBC Innovation Banking UK Business Debit Card or Corporate Cards, or enter your card details manually.
- In some cases, you’ll have to verify your card with a one-time passcode which will be sent to you by text message.
Once you've verified your card, you're ready to make payments using your watch.
How to pay
Most of the time, you don’t need a mobile data or Wi-Fi connection to use Samsung Pay. Sometimes you may need to connect to the internet, for example after a device restart.
In shops
To pay in shops with your phone, simply swipe up on the screen or open the Samsung Wallet app from your home screen. Select the card you want to pay with, hold the device near the contactless reader and authenticate your payment using Iris scanner (on compatible devices), fingerprint or your Samsung Wallet PIN.
To pay in shops using your Samsung watch, press and hold the button on the back of your watch and then enter your PIN. Next, rotate the visual bezel to select the card and tap ‘PAY’. Hold your watch close to the contactless card reader for the payment to be processed.
In apps and on websites
To pay within participating apps and websites, select the Samsung Pay Checkout button and authenticate your payment using either Iris scanner (on compatible devices), your fingerprint or your Samsung Pay PIN.
Frequently Asked Questions
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Which HSBC Innovation Banking UK cards and which devices are compatible with Samsung Pay? Most HSBC Innovation Banking UK Business Debit Card or Corporate cards are eligible for Samsung Pay, subject to status. The Samsung website has a list of which devices you can use with Samsung Pay |
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What should I do if I lose my device or my card? If your device is lost or stolen, you can use Samsung's Find My Mobile service to remotely disable your cards on that device. If you lose your device or card, please contact us immediately here on our 24 hour lost and stolen contact number : 0800 023 1062 or +44 0 207 367 7852. You can also contact our card services team to suspend or remove your card from Samsung Pay. You can contact us on: 0800 023 1062 or +44 0 207 367 7852 If you have a Business Debit Card
If you have a corporate card
Lines are open 24 hours a day, 7 days a week. We may monitor or record calls. |
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What happens when I replace or update my device? If you replace or update your device, you will need to add your card(s) to Samsung Pay again. Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. You should also remove your card if you temporarily pass your device to someone else; for example, if you pass it to be repaired. Forgot to remove your HSBC Innovation Banking UK card from your old device? Call our card services team on : 0800 023 1062 or +44 0 207 367 7852 |
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What happens when my card expires? If your card is nearing expiry, we automatically issue a replacement card and update the new card details in Samsung Pay. If the expiry month has passed and you haven’t received a new card, you’ll need to contact our lost or stolen cards team on 0800 023 1062 or +44 0 207 367 7852 |
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Is Samsung Pay secure? Samsung Pay uses Tokenization and Samsung Knox to secure your payment information. Additionally, your fingerprint or a 4-digit Samsung Pay PIN is required to authorize in-store purchases, or iris scanning on compatible devices. To protect your card: You must not choose a Samsung Pay PIN that can be easily guessed by anyone else or tell anyone else what your device passcode is; and you must ensure that you do not store anyone else's fingerprint or Iris scan within your Samsung device. One-time passcode: For security purposes, we may ask you to enter a one-time passcode to confirm your identity. This code is a unique series of numbers and will be sent via text. Once received, please enter the one-time passcode into the appropriate field. |