At HSBC Innovation Banking we are continually investing in our fraud prevention systems to help keep our clients safe.
Please be vigilant against any suspicious communications claiming to be from HSBC UK Bank plc (HSBC) or HSBC Innovation Bank Limited (HSBC Innovation Banking) at this time, and if you’re ever in doubt, contact your HSBC Innovation Banking Client Service team on 0800 023 1441, or +44 (020) 7367 7881 if calling outside the UK, to verify any communication.
At HSBC Innovation Banking we are continually investing in our fraud prevention systems to help keep our clients safe. However, fraudsters adapt quickly and constantly come up with new and more sophisticated ways to scam businesses.
Fraud comes in all shapes and sizes and may still include traditional methods involving cash or cheques. However, increasingly the threat faced by businesses is digital.
Below we provide details on some of the recent trends in fraud cases, and you’ll find information about other common types of fraud through the tabs above.
This type of scam is when a fraudster makes it seem like they are contacting you from your financial institution or a government agency via phone call or text. In some instances, they will create a sense of urgency to try to convince you to act immediately and lie about your account being compromised. This will then be followed by requesting personal information such as your User ID, password, PIN and even your One-time – Passcode (OTP).
HSBC and HSBC Innovation Banking will never contact you via email or telephone asking you to initiate payments to a third-party account or ask for you to share your passwords or OTP. If you receive this type of call, you should contact us on the numbers listed below immediately.
Text: Look for red flags, such as grammatical errors, text that doesn’t make sense and if you don’t recognise the phone number the text has come from.
Phone Call: Listen carefully and if there is a request to provide sensitive personal information, it is probably a fraudster. Hang up and contact us on the numbers listed below immediately.
A BEC scam is a form of phishing where the fraudster attempts to trick the victim into transferring funds or to provide sensitive information. Fraudsters who send these types of email are often very convincing; however the emails can contain altered bank account details, malware and links to untrustworthy websites.
If you’re ever in doubt, or want to report a fraudulent payment, please call your HSBC Innovation Banking Client Service Team on 0800 023 1441 or +44 207 367 7881 if calling outside the UK. You can also contact the HSBC Wholesale Digital Fraud Control Team on 0800 169 9903 (UK) or +1 778 452 2774 (international) to report any fraudulent transactions.