Apple Pay

Which HSBC Innovation Banking cards and which Apple devices are compatible?

HSBC Innovation Banking Corporate Cards are eligible for Apple Pay, subject to status.

The Apple website has a list of which devices you can use with Apple Pay

What should I do if I lose my device or card?

If your iPhone, iPad, Apple Watch or Mac is lost or stolen, you can go to icloud.com/find or use the Find My iPhone app to suspend or permanently remove your HSBC Innovation Banking corporate card from that device. This will happen even if your device is offline and not connected to a mobile or Wi-Fi network.

If you lose your device or card, please contact us immediately here on our 24-hour lost and stolen contact number: 0800 023 1062 or +44 (0) 207 367 7852.

You can also contact our card services team to suspend or remove your card from Apple Pay.

You can contact us on: 0800 023 1062 or +44 (0) 207 367 7852

If you have a corporate card:

• your card will be blocked immediately.
• when we issue you with a new card, you won’t need to register it with Apple Pay again as your new card details will be updated automatically
• once your new card arrives (this might take up to 7 working days), you must carry out a single chip and PIN transaction on the new card as soon as possible to continue using Apple Pay.

Lines are open 24 hours a day, 7 days a week. We may monitor or record calls.

What happens when I replace or update my device?

If you replace or update your device, you will need to add your card(s) to Wallet again.

Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of it. You should also remove your card if you temporarily pass your device to someone else; for example if you pass it to be repaired.

You can remove a card from Apple Pay at any time. Go to 'Settings' > 'Wallet & Apple Pay', tap the card that you want to remove, then tap 'Remove Card'.

What happens when my card expires?

If your card is nearing expiry, a replacement card is automatically issued and the new card details are automatically updated in Apple Pay, once you have activated your new card. If the expiry month has passed and you haven’t received a new card, you’ll need to contact our card services team on: 0800 023 1062 or +44 (0) 207 367 7852

Is Apple Pay secure?

Apple Pay is a secure way to make payments. With Apple Pay, instead of using your actual HSBC Innovation Banking corporate card number when you add your card, a unique Device Account Number is assigned, encrypted, and securely stored in the Secure Element, a dedicated chip in iPhone, iPad, and Apple Watch. When you make a purchase, the Device Account Number, along with a transaction-specific dynamic security code, is used to process your payment so your actual credit or debit card numbers are never shared by Apple with merchants or transmitted with payment.

To protect your card:

You must not choose a device passcode that can be easily guessed by anyone else or tell anyone else what your device passcode is;

And you must ensure that you do not store anyone else's fingerprint within your Apple Pay device.

One-time passcode:

For security purposes, we may ask you to enter a one-time passcode to confirm your identity. This code is a unique series of numbers and/or letters and will be sent via text. If prompted, please select how you wish to receive the one-time passcode and then enter it into the appropriate field.