Please be vigilant against any suspicious communications claiming to be from HSBC UK Bank plc’s (HSBC) or SVB UK Limited (SVB UK) at this time, and if you’re ever in doubt, contact your SVB UK Client Service team on 0800 023 1441, or +44 (020) 7367 7881 if calling outside the UK, to verify any communication.
Common types of Fraud
At HSBC Innovation Banking we are continually investing in our fraud prevention systems to help keep our clients safe. However, fraudsters adapt quickly and constantly come up with new and more sophisticated ways to scam businesses.
Fraud comes in all shapes and sizes and may still include traditional methods involving cash or cheques. However, increasingly the threat faced by businesses is digital. Below, we’ve detailed some of the most common types of fraud and a few ways to help you keep your accounts safe.
Fraudulent activity increases during periods of change, with bad actors claiming to be from legitimate organisations. As such, we wanted to keep you informed about upcoming email communications that you will receive from SVB UK, including the ones below:
- An update about HSBC’s acquisition of SVB UK: 5 June 2023
- Client email: 12 June 2023
- Client email: 27 June 2023
- Client email: 7 July 2023
We will update this list as needed. Please visit this page if you have any concerns about the authenticity of an SVB UK email you’ve received. We’ll also confirm details of future communications through bulletin posts in SVB Online Banking.
Key things to be aware:
- Phishing attempts
- Suspicious links within emails
- Unexpected account notifications that don’t align with broader communications
- Urgent requests
- Push payment fraud
- We will never ask you to provide any passwords or a one-time passcode over the phone.
If you ever suspect any fraudulent activity claiming to be from HSBC UK Bank plc (HSBC) or SVB UK Limited (SVB UK), or need assistance, please contact your SVB UK Client Service team on 0800 023 1441 (+44 (020) 7367 7881 if calling outside the UK) to verify any communication.