innv-ukclientservices@hsbc.com
0800 023 1441 (toll free within the UK)
+44 207 367 7881
8.00am – 6.00pm UK time
(Monday – Friday)

We’re open Monday to Friday, 8am to 5pm (UK time)

innv-ukcardservices@hsbc.com

If your cards have been lost or stolen, please call us immediately. Our lost or stolen support line is available 24/7 and the sooner you call, the sooner we can protect your account.

The 24 hour lost and stolen contact number is:

0800 023 1062 or
+44 0 207 367 7852

If something has gone wrong and you would like to make a formal complaint, please get in touch and let us know by providing as much detail about the issue as you can. This can be done by either:

• Calling the Innovation Banking Client Service team on 0800 023 1441 (or on +44 207 367 7881 if calling from outside the UK)
• Writing to us at:
  HSBC Innovation Banking,
  Alphabeta,
  14-18 Finsbury Square,
  London
  EC2A 1BR
• Or Contacting your Relationship Manager directly

If you need to access cash from your HSBC Innovation Banking account(s), you’ll be able to do this through HSBC branches and at Post Office counters. You can find a branch near you and check the latest updates regarding our cash service options on the below Branch Finder page:

Branch Finder | Use Our Branch Locator - HSBC UK