On 7 August 2023, new HSBC Innovation Banking account details came into operation for all of our clients. Previous SVB UK account details are no longer valid.
You can now use HSBCnet to bank online. SVB Online Banking is no longer available to you.
On 7 August 2023, new HSBC Innovation Banking account details came into operation for all of our clients. Previous SVB UK account details are no longer valid.
You can now use HSBCnet to bank online. SVB Online Banking is no longer available to you.
You now need to use HSBCnet to bank online. We've set up profiles in HSBCnet for users and administrators who had profiles in SVB Online Banking. We sent emails to each of these users and administrators in June and July, with instructions on how to log on to HSBCnet.
The emails we sent in June and July came from either hsbcnetglobalsupport@hsbc.com or alert@info.hsbcnet.com.
If you don’t have these emails, please take the following steps:
You won’t be able to approve and complete any payments until System Administrators in your business have set approval limits on your signature groups.
Go to our Maintain Signature Limits guide for help with this or watch this video.
If your business uses our debit cards or Business Charge Cards, we’ve issued new ones for you.
New debit cards have been sent to the registered address we hold for you. Business Charge Cards have been sent to the administrator of your card programme.
Most of our clients have now received their new cards. If you’re still waiting to receive yours, we’re sorry about the delay and any inconvenience this is causing.
All cards were dispatched between 27 August 2023 and 4 August 2023 and most should now be delivered, however, we expect final deliveries to take place by the early half of week commencing 7 August 2023. If you are based outside of the UK, this may take longer.
If you haven’t received your new cards by 9 August 2023, please contact your Relationship Management team or call your Client Service team using the details at the top of this page – they’ll be able to confirm the address we’ve sent your cards to.