When you browse the web, you leave a digital footprint. It's information about your device and the way you use it online.
We just want to let you know that we'll collect this information about you. Most websites do this.
We use this information to deliver the website to you. We also use it for other things, which we think help you and us.
We've put this notice together to explain this.
By the way, when we say "we" this means the HSBC group of companies and our trusted partners who provide services to us.
These include our:
The data controller for this website and for the processing activities carried out on this website is HSBC Holdings plc. We’ve set out contact details at the end of this notice if you need to reach us.
This is our website notice.
We have other notices. Some of these may apply to you as well. It depends on how you choose to interact with us.
Full privacy notice:
Our full privacy notices contain more information to read alongside this notice. These notices are country specific and will tell you more details, such as the full company names of HSBC’s data controllers in those countries, and the products and services they cover. They also tell you how HSBC uses your personal information in general for those products and services and in those countries. You can read them by visiting the website for the relevant product or service, or you can contact your customer services team for a copy.
Public website notice:
This notice covers parts of this website where you don’t need a password (like this page)
Cookie notice:
This notice covers how we collect information from your web browser or mobile device.
Other notices:
Some of our apps or parts of our websites have their own privacy notices. For example, our mobile apps have privacy notices. So does our careers section of our website at https://www.hsbc.com/careers. You can usually find our notices in the footer of the webpage. If you’re using an app, it will usually be in the menu. Our full privacy notice is our main one and can be found by visiting the website for the product or services we provide you.
We collect information when you use our website. We also do this when you visit one of our social media sites.
When you view our website or social media sites, we can see:
If you follow a link to this website, we know the last site you visited. If you follow a link from this website to another HSBC Group website, we know you have reached the new website from here. To control our use of cookies or switch this off, please visit our cookie notice and select "manage cookie settings".
You may also have reached this website by following a link from an e-mail. When you open an email from us, we may be able to tell:
When you fill in a form on our website, we can see what you type.
If you send us a message or complete a form, we may collect information you tell us.
Some of this data is collected by:
We don't often know exactly who you are from this data. But sometimes we may connect this data with other information we hold about you.
For example:
It might be possible to connect your browsing data to personal data held by third parties.
We use your data when it is in our legitimate interests.
This means we need to have a valid and lawful reason to use your data and balance this with your interests.
We use your information to operate the website, monitor how well it is working and make improvements to it. Most websites do this.
We may need to share your information with other companies within the HSBC Group to provide you with information you have requested (for example, if you have raised a question regarding your products and services). If we do this, the relevant full privacy notice will also apply to how we use your information.
We use your information to:
We use your information to help protect you and ourselves against fraud or crime. For example, our service providers look at all use of our website to help block malicious activity. This helps keep you and us safe.
One of our security providers is Google ReCaptcha. Google asks us to tell you that this is subject to the Google Privacy Policy and Terms of Use.
When you visit our website, we may use data we collect to make the site reflect you. This could include:
When we advertise online, we may share your information with our advertising partners. We may ask our advertising partner to use that information to:
If you click an advert about of our services, you may be taken to the relevant section of a local HSBC or HSBC Innovation Banking website, and the privacy policy for that site will apply to your visit.
HSBC uses social media to:
Sometimes these involve using your data.
Social media platforms may let you choose what advertising you receive. You should contact them for more information.
When you are in the European Union and use an HSBC page on Facebook, Meta Platforms Ireland Limited ('Meta Ireland') and HSBC collect information about you.
HSBC has access to this information to use for reporting, insights and marketing purposes and so do Meta Ireland and Meta Platforms
This helps HSBC improve our offering on Facebook and create better marketing. HSBC may also see this information if HSBC has communicated with you on Facebook. HSBC does this because it helps us know who we’re speaking to.
If you've allowed us to use cookies that support our marketing, HSBC and Meta Ireland or Meta Platforms as applicable can collect this information when you use HSBC's site too. To learn more, or to switch this off, please visit our cookie notice. You can control which cookies you allow by selecting "manage cookie settings".
Within the European Union, Meta Ireland is a 'joint controller', and within the UK, Meta Platforms is a 'joint controller', with us in law for processing where we collect information about you:
We and Meta Ireland and Meta Platforms respectively have agreed to share some responsibilities to protect your personal data, by:
You can contact HSBC about how we do this. You can also contact Meta Ireland if you are in the EU or Meta Platforms if you are in the UK about what they do. This includes exercising your legal rights in respect of the data Meta Ireland and Meta Platforms, respectively collect and retain themselves.
Further details of how Meta Ireland and Meta Platforms process your personal information, the legal basis it relies on, your rights and Facebook's contact details can be found at: https://www.facebook.com/about/privacy.
We think carefully about how we use your information. We always aim to use it in a way that’s fair to you. You might prefer us not to use it for some purposes.
You have a legal right to:
We may not always be able to stop processing your information, such as if we’re using it to help protect you or others
We have a couple more things to tell you.
Our other privacy notices contain more information about these topics.
We're always happy to hear from you.
You can contact our Data Protection Officer at:
For the attention of: the DPO
HSBC Holdings plc
Customer Service Centre
BX8 1HB
This privacy notice may be updated from time to time, and you’ll always be able to find the most recent version on this site.
Last updated: 06 May 2025
Thank you for reading this privacy notice.
Happy browsing.