Innovation

Sector pulse: The art and science of scaling in consumer tech

  • Innovation
  • Article
  • 4 minutes read

Every month, our early-stage relationship management team takes the temperature of one sector. What are early-stage founders and investors thinking? What news and data is getting the market excited? We start with the consumer venture space, uncovering trends in automation, funding momentum, and the best events and interviews from around the ecosystem.

  1. Consumer tech demand is strong, but VC is tight. Founders are “seed-strapping”, managing burn closely, and using treasury/working-capital tools to scale.
  2. AI is accelerating execution as founders embed AI into workflows, particular around marketing and content. However, community-building, social-first tactics and churn reduction remain key.
  3. Within the consumer space there are “hot spots” around gaming (UK raised £2bn in 2025), wellness (spend is up ~10%) and UK consumer hardware (e.g., Nothing, Yoto). Retail still accounts for 80–85% of sales.

Welcome to this regular sector pulse from our early-stage team.

In this article Lauren Mathurin, Director, and Nicole Scola, Senior Vice President in our early-stage Relationship Management team, join me to discuss the consumer technology sector.

Both Lauren and Nicole have a dedicated focus on early-stage consumer tech companies, with Nicole’s focus also including healthtech and wellness.

To start with, give us a quick sentiment check: what’s the mood in the consumer tech space from founders and investors right now?

Nicole: While the consumer space itself is booming1 and it’s arguably never been easier to create a company, many founders who want to grow through venture capital find themselves in stabilisation mode.

What’s been fascinating is seeing those founders and CEOs executing on more capital-efficient strategies, exploring treasury and working capital management options as they plan to grow lean and push for profitability.

"The main driver continues to be: people buy from people, and the long-term winners nail creating community and limiting customer churn."

Nicole Scola, Senior Vice President, HSBC Innovation Banking UK

Lauren: Having recently returned from maternity leave it’s been fantastic to reconnect with consumer founders and investors over the last few weeks. It’s clear that consumer founders are eager to scale faster by embedding AI functionality into workflows. For instance, I’m hearing founders say that they are using more AI-native marketing tools to support their marketing and content creation.

In consumer, social is the name of the game, whether that’s scaling up user-generated content or leveraging brand marketing campaigns to drive awareness across all other core channels.

Given there has been a plateauing in consumer funding over recent years, what are founders doing to adapt to the current climate?

Lauren: We’re seeing a lot more founders plan around ‘seed-strapping’. The intention is to raise an early round of funding and use that capital to scale lean until the company reaches profitability.

Investors seem more focused than ever on cash burn control and an understanding of the metrics that matter most. One positive consequence of a less bullish funding environment is that we’re seeing real discipline in our consumer client base. An analysis we ran internally this year suggested that in fact our B2C clients are on average more profitable than their B2B counterparts, and consumer appetite for new offerings is booming.

Let’s zoom in a bit. What specific consumer tech verticals are attracting the most attention right now?

Nicole: Consumers seem to be taking a proactive approach to their health, with wellness spending up in recent years1. We see this across platforms, products and wearables: despite the cost of living crunch, consumers seem to be eager to gain more insight and ownership over their health by actively monitoring their data.

There is also a rise in beauty, particularly with the ability to scale through social media and the rise of K-Beauty.

I’d also say that re-commerce is attracting attention. Although buying second hand is probably a departure from normal shopping habits for some generations, it is becoming the norm for Gen Z, who face cost pressure and are consistently focus on finding good value for their money.

"Hardware is hard, but British consumer hardware is having a real moment."

Lauren Mathurin, Director, HSBC Innovation Banking UK

Lauren: Carl Pei and his team at Nothing have achieved extraordinary things challenging huge companies like Samsung, Google and Apple. And Yoto is another leader in smart, connected hardware.

I learned so much watching Emily Wood’s interview with Yoto’s CEO Ben Drury on the Second Thoughts podcast – and I think many consumer tech founders could learn from Ben’s stories about how they refined Yoto’s target demographic in particular.

He mentioned that when Yoto started, the team thought the upper limit of the target age range was around eight years old. That was very quickly disproved, and Yoto now positions itself as being for kids up to 12 and even older. Ben also mentioned that 80% of Yoto’s buyers are women – which they’re trying to shift! It shows how fluid a customer profile can be, and how consumer tech leaders need to constantly respond to their buyers’ evolving needs.

What’s been the most enjoyable or interesting consumer tech conference or community event you’ve been part of recently?

Nicole: For sure, the State of Consumer 2026 event we co-hosted with TikTok Shop and Boots in June.

It was a hugely enjoyable day. We brought 275 founders, investors and big brands together to discuss ways to shape trends, understand consumer data, and build brands people really love. We heard that the consumer packaged goods (CPG) market is set to expand from $5.6 trillion to $7.8 trillion by 2033: mind-blowing numbers that indicate there is real positive momentum in the sector.

We hear a lot about ‘social-first’ sales and marketing in consumer tech, but the data tells us that consumer journeys are actually really mixed. People still rely on brick-and-mortar retail to make decisions, especially in categories like beauty and wellness. Globally, physical retail still accounts for 80-85% of consumer sales, so it’s clear there’s a long way to go for consumer tech founders, brands and investors.

Finally, what’s the most memorable quote or anecdote you’ve heard from a founder in the last few weeks?

There’s one data point that’s always stuck with me that I think really encapsulates the present moment.

Although consumer spending represents 60% of GDP, only around 3% of VCs specialise in the industry2. That’s a huge discrepancy and shows that the consumer founders raising money today are really doing something extraordinary.

Turning consumer tech startups from startups into scaled global challengers

Nicole’s point draws out a key issue for consumer tech companies: despite impressive innovation in the space early-stage startups need the capital that can help turn a promising idea into a scaled global challenger.

Any opinions expressed are merely opinions and not facts. All information in this document is for general informational purposes and not to be construed as professional advice or to create a professional relationship and the information is not intended as a substitute for professional advice. Nothing in this document takes into account your company’s individual circumstances. HSBC Innovation Banking does not make any representations or warranties with respect to the accuracy, applicability, fitness or completeness of this document and the material may not reflect the most current legal or regulatory developments. HSBC Innovation Banking disclaims all liability in respect to actions taken or not taken based on any or all of the contents in this document to the fullest extent permitted by law. Nothing relating to this material should be construed as a solicitation or offer, or recommendation, to acquire or dispose of any investment or to engage in any other transaction.