Online Banking Services & Help

innv-ukclientservices@hsbc.com
0800 023 1441 (toll free within the UK)
+44 207 367 7881
8.00am – 6.00pm UK time
(Monday – Friday)

Card Services

We’re open Monday to Friday, 8am to 5pm (UK time)

innv-ukcardservices@hsbc.com

Report a lost or stolen card

If your cards have been lost or stolen, please call us immediately. The sooner you call, the sooner we can protect your account. We’re open Monday to Friday, 8am to 5pm (UK time).

innv-ukcardservices@hsbc.com

If you're calling from the UK
0800 023 1062
+44 0 207 367 7852

Complaints

If something has gone wrong and you would like to make a formal complaint, please get in touch and let us know by providing as much detail about the issue as you can. This can be done by either:

Calling the Innovation Banking Client Service team on 0800 023 1441 (or on +44 207 367 7881 if calling from outside the UK)
Writing to us at:
HSBC Innovation Banking,
Alphabeta,
14-18 Finsbury Square,
London
EC2A 1BR
Or Contacting your Relationship Manager directly

Contact Us

Send us a letter